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Paolo Capaccioni
Partner @ KPMG Advisory

Member of the KPMG International Customer Center of Excellence team. In more than 15 years, he developed expertise in customer experience analysis and redesign, digital strategy, customer centric organization redesign, business process reengineering and improvement, performance analysis and controlling. He led the publication of 2017 Customer Experience assessment of 150 brands operating in the Italian market according to KPMG Nunwood Six Pillars methodology, performed in US and UK since 2000.

All articles from this Author:

Customer Experience
Paolo Capaccioni
Partner @ KPMG Advisory
Published on 08.05.2018

Reasoning outside the box with connective thinking

Reading Time: 2 MIN
Whitepaper
Customer Experience
Paolo Capaccioni
Partner @ KPMG Advisory
Published on 03.05.2018

How to take the customer experience to the next level in the Age of the Customer

Reading Time: 3 MIN
Report
Customer Experience
Paolo Capaccioni
Partner @ KPMG Advisory
Published on 16.04.2018

The customer at the center of Business: customer journey management

Reading Time: 2 MIN
Whitepaper
Customer Experience
Paolo Capaccioni
Partner @ KPMG Advisory
Published on 06.04.2018

The customer experience is based on six pillars, according to KPMG

Reading Time: 2 MIN
Whitepaper